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Creative Cat Shaped Eco-Friendly Stainless Steel Thermal Mug

16 reviews
100% of buyers enjoyed this product! 99 orders
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  • Item Type: Thermal Mug
  • Material: Stainless Steel
  • Capacity: 300 ml / 10.14 oz
  • Size: 14.5 x 8 x 8 cm / 5.71 x 3.15 x 3.15 inch
  • Weight: 210 g / 0.46 lbs
  • Package Includes: 1 x Pc

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of myecogear (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://myecogear.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Real customer reviews

16 reviews
100% of buyers enjoyed this product!
5 stars
(16)
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Buyer
Review
verifed buyer
5 Feb 2019 00:31

Very fast delivery

verifed buyer
29 Dec 2018 06:26

I bought this as a gift. it arrived quickly. it's so cute I want to eat that up! loved it!

verifed buyer
26 Dec 2018 11:57

I love it very much. it looks cute and the colors are so beautiful.

verifed buyer
19 Dec 2018 20:56

Came on the last day of the vacuum flask keeps excellent warmth, packed well, fit the description.

verifed buyer
11 Dec 2018 21:09

Beautiful and great quality

verifed buyer
7 Dec 2018 01:30

Happy Child! Quality is good)) all how to order it!

verifed buyer
6 Dec 2018 18:35

so cute perfect size for travel

verifed buyer
6 Dec 2018 03:41

I love it : )

verifed buyer
5 Dec 2018 07:37

It is to jumpsuit and small perfect to have it in your house and not left me the you cold

verifed buyer
30 Nov 2018 19:37

Same as in the pictures.

verifed buyer
28 Nov 2018 09:33

It is beautiful and as large as a long vessel, perfect for carry. Even have not tried to watch as enduring the hot or the frigid But don't think beech trouble changing it if something you Flaw

verifed buyer
27 Nov 2018 04:58

so great and cute! I recommend 100%

verifed buyer
27 Oct 2018 18:07

Super cute! A little on the smaller side nonetheless I love it! It does have a bit more sparkles than the pictures would lead you to believe.

verifed buyer
17 Oct 2018 13:49

Excellent thermos, rubber bottom, rubber upper part. Every day use in school, it keeps the heat. Very cute!!! Recommend!!!

verifed buyer
11 Oct 2018 12:25

Cute design, beautiful pattern and coloring. I ordered 3 of this colors, but 2 of them came with some dents at the bottom because the store did not wrap bubbles at the bottom. I contacted the seller and the seller offered a good solution, so I’m satisfied. Thank you seller. I will order more in the future.

verifed buyer
28 Sep 2018 20:45

I LOVE THEM a high quality product, perfectly isolates the temperature, does not spill, and closes hermetically, it's soft and stainless steel. If your looking for a pocket option to transport you beverages, this is one of the best . another plus is delivering time, came so fast, less than I expected, ordered on September 01 and received on September 25.

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